RedBaron Consulting Response is available for those customers whose system uptime is critical to business operations. We design the systems we support; we support the systems we design. As part of our Guaranteed Service Level offering, system and service monitoring and 24 hour response is included for all critical systems.

High availability, fault-tolerant system design, coupled with around-the-clock monitoring and on-site response – a full service, 24 hour technical support operation for our clients at a fraction of the cost of internal staffing.

RedBaron Consulting provides Level 1 and Level 2 remote phone support to its current customers via RedBaron Consulting's Technical Support Desk. Customers have access to Technical Support Engineers during business hours (7 a.m. to 7 p.m.) Monday through Friday to resolve workstation and server issues, network connectivity problems and application inquiries. Most service requests are initiated via the Support Desk.

RedBaron Consulting Support Technicians are Microsoft Certified Professionals with considerable experience resolving network, desktop and server issues. We support single LAN, one server networks, to routed WAN environments with thousands of users. We are a full support Help Desk.